Here’s the info to get you back in to your account as quickly as possible.
First, try the easiest thing: if you remember your password/passphrase but it isn’t working, make sure that Caps Lock is turned off, and that your username is spelled correctly, and then try again.
Your account may also be temporarily locked due to several failed login attempts. Please check your inbox for more information from us.
If you are still stuck, contact us.